Please visit any of the Box Office locations to pick up Will Call orders, upgrade tickets (if available), or to receive support for tickets purchased through the Ticketmaster Verified Ticket Exchange.
*A government-issued ID is required to verify your order and pick up tickets.
Have your receipt with barcode ready before you arrive at the box office to expedite your box office experience. This was sent to you when you purchased your tickets and will be sent again the week of the festival.
Pre-Festival Box Office
Palmer Events Center
900 Barton Springs Road, Austin, TX 78704
Park in the garage facing Barton Springs Road. When you exit the garage and enter the building facing Barton Springs Road, you’ll walk directly into Hall 1. Please note there is a parking fee at the Palmer Events Center.
October 1, 2026: 11 am – 7 pm
West Box Office
Located adjacent to the West Entrance – Barton Springs Road
Weekend One Hours
October 2, 2026: 11 am – 9 pm
October 3, 2026: 11 am – 9 pm
October 4, 2026: 11 am – 9 pm
Weekend Two Hours
October 9, 2026: 11 am – 9 pm
October 10, 2026: 11 am – 9 pm
October 11, 2026: 11 am – 9 pm
Lady Bird Box Office
Located on Stratford Drive
Weekend One Hours
October 2, 2026: 11 am – 9 pm
October 3, 2026: 11 am – 9 pm
October 4, 2026: 11 am – 9 pm
Weekend Two Hours
October 9, 2026: 11 am – 9 pm
October 10, 2026: 11 am – 9 pm
October 11, 2026: 11 am – 9 pm
East Box Office
Located On Barton Springs Road adjacent to ZILKR on the Park Condos
Weekend One Hours
October 2, 2026: 11 am – 9 pm
October 3, 2026: 11 am – 9 pm
October 4, 2026: 11 am – 9 pm
Weekend Two Hours
October 9, 2026: 11 am – 9 pm
October 10, 2026: 11 am – 9 pm
October 11, 2026: 11 am – 9 pm