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  1. ACL Music Festival FAQs
  2. General

General

Lineup & Schedule

  • Who is performing?
  • Is there a schedule of performances?
  • Will there be kids programming this year?

Allowed & Prohibited Items

  • What is the bag policy at ACL?
  • What items are allowed & prohibited at ACL?

Tickets

  • When do tickets ship?
  • Ticket and Wristband Policy
  • Where is the Box Office? And what are the hours?
  • Is there an official place to buy/re-sell tickets?
  • What is layaway? Can I purchase a ticket on layaway?
  • When do tickets go on sale?
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General Info

  • Does the festival have merchandise? Clothing for sale?
  • Can I bring a child to the festival? If so, how much are tickets?
  • Where is the festival located?
  • What are the dates & hours of ACL?
  • Where is the lost & found at the festival?
  • Is there a current map of the festival grounds at Zilker Park?

Getting Here & Getting Home

  • How do I get to the festival?
  • Where is the entrance to the festival?
  • Are there hotel options available?
  • Where and what time do the gates open each day?

Health, Safety & Security

  • Safety at ACL Festival

Accessibility

  • How can I ask an accessibility or ADA question?
  • What ADA and Accessibility accommodations are available at ACL?

Welcome to VIP

  • VIP Welcome Guide

Welcome to Platinum

  • I have a Platinum Kids Ticket. How will you verify my child's age?
  • Platinum Welcome Guide

Cabana Info

  • Cabana Map
  • Cabana Welcome Guide

Contacting Us

  • How do I contact the festival?
  • I'm a band/artist. How can I play the festival?
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