General

Lineup & Schedule

• Who is performing?
• Is there a schedule of performances?
• Will there be kids programming this year?

Allowed & Prohibited Items

• What is the bag policy at ACL?
• What items are allowed & prohibited at ACL?

Tickets

• When do tickets ship?
• Ticket and Wristband Policy
• Where is the Box Office? And what are the hours?
• What is layaway? Can I purchase a ticket on layaway?
• When do tickets go on sale?
• Help - I never received my wristband

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General Info

• Does the festival have merchandise? Clothing for sale?
• Can I bring a child to the festival? If so, how much are tickets?
• Where is the festival located?
• What are the dates & hours of ACL?
• Where is the lost & found at the festival?
• Is there a current map of the festival grounds at Zilker Park?

Getting Here & Getting Home

• How do I get to the festival?
• Where is the entrance to the festival?
• Are there hotel options available?
• Where and what time do the gates open each day?

Health, Safety & Security

• Safety at ACL Festival

Accessibility

• How can I ask an accessibility or ADA question?
• What ADA and Accessibility accommodations are available at ACL?

Welcome to VIP

• VIP Welcome Guide

Welcome to Platinum

• I have a Platinum Kids Ticket. How will you verify my child's age?
• Platinum Welcome Guide

Cabana Info

• Cabana Map
• Cabana Welcome Guide

Contacting Us

• How do I contact the festival?
• I'm a band/artist. How can I play the festival?