General

Lineup & Schedule

• Is there a schedule of performances?
• Will there be kids programming this year?
• Who is performing?

Allowed & Prohibited Items

• What is the bag policy at ACL?
• What items are allowed & prohibited at ACL?

Health, Safety & Security

• ACL Festival Health Policy (Covid-19)
• What type of Covid-19 test will you accept?
• Where can I get a covid-19 test near the festival?
• Help, I bought a ticket and I tested positive or have symptoms of Covid-19. Can I get a refund
• Do kids need a covid-19 test to attend as well?
• Do I need to wear a mask?

See all 9 articles

Accessibility

• What ADA and Accessibility accommodations are available at ACL?
• ADA Parking & Accessible ways to get to/from ACL Festival
• Where is the ADA Accessibility Center onsite?
• How do I gain access to the Accessible Viewing Areas?
• Where can I charge my power wheelchair?
• Where can I find accessible restrooms?

See all 9 articles

Getting Here & Getting Home

• How do I get to the festival?
• Where is the entrance to the festival?
• Shuttles
• Are there hotel packages available?
• Where and what time do the gates open each day?

General Info

• Can I leave and re-enter on the same day?
• What are the dates & hours of ACL?
• Is there a mobile app?
• VIP Welcome Guide
• Platinum Welcome Guide
• Get involved with ACL Festival!

See all 9 articles

Ticket

• Help - I never received my wristband
• I have a question about my ticket(s).
• I have lost, damaged or tightened my wristband. Can I get a replacement?
• Ticket and Wristband Policy
• Where is the Box Office? And what are the hours?

Contacting Us

• How can I ask an accessibility or ADA question?
• How do I apply for media and press credentials?
• I'd like information on being a festival sponsor.
• How do I apply to be a food vendor?
• How do I contact someone about an issue with my ticket order?
• How do I contact the festival?

See all 7 articles